![]() ![]() Google thinks it can fix this resistance to making phone calls and help those businesses that still do things the old fashioned way. Huffman says telling people to pick up the phone and call some place is a barrier in an age when so many tasks like booking appointments and placing orders can be done online. According to Google’s own internal research, 60 percent of small businesses that take reservations don’t have an online booking system. Google Duplex, a new Google Assistant feature in which a human-sounding voice which can, for now, book appointments and reservations over the phone, astonish. Much of Google’s focus during Tuesday's Duplex demo was around how it could help businesses. Initially, it will respond to requests around holiday hours for businesses over the next few months, it will expand to include restaurant reservations and hair salon appointments. Duplex will work as part of Google Assistant, the company's virtual assistant for phones and smart speakers. Google still hasn’t said when it will officially roll out Duplex to a wide user base, just that public tests of it are going to start in the next couple of weeks, with a “limited set of trusted testers and select businesses.” It also won’t say how many testers or businesses there are, to start. “Four out of five of the calls we work on can be automated completely.” Then there’s a supervised mode, and then, “maybe the system is good enough where you can sit back and let the car drive itself,” Huffman said. There’s a manual mode, in which the human’s hands grip the wheel, or, in this case, when a human makes the phone call. One way Google is trying to position Duplex is in the same realm as a self-driving car-an analogy that might be more welcome right now than an association with Google’s controversial military AI program. How should a bot deal with uncertainty in a polite way? How frequently should it offer conversational acknowledgement-the “Mmhmm”s we all say when someone’s been rambling for awhile-over the phone? ![]() Google has also been studying speech disfluencies, and how they relate to Duplex, Huffman said. Those human moderators are still working on Duplex-in fact, some of them are operators who will save a Duplex call when things go sideways-but Huffman and Fox declined to say how many people they've hired for the Duplex team. This team would take those notes and feed them into the system, allowing the AI to learn and adjust. Google began to employ human moderators who would annotate the earliest Duplex calls. But as each individual starts taking stock of his or her data privacy that return on data equation will be pondered.The WIRED Guide to Artificial Intelligence It's a nuance that can easily be lost amid the data privacy headlines. That value for data sharing equation is huge. Do I get value for sharing my information? You bet. Am I thrilled Google knows so much about me? Not really. Whether it's a helpful Google Assistant tidbit, unsolicited directions from Google Maps, a notification for your flight based on a Gmail entry and learning your screen habits over time, there's a return on your data. Yet Google consistently gives you a return on that data sharing. Google has just as much of your data if not more. ![]() Facebook launches Clear History feature that should have been there all along For such tasks, the system makes the conversational experience as natural as possible, allowing. The technology is directed towards completing specific tasks, such as scheduling certain types of appointments. Facebook is a time vampire that doesn't offer you much beyond connecting with friends you likely wouldn't miss over time anyway. Today we announce Google Duplex, a new technology for conducting natural conversations to carry out real world tasks over the phone. You are the product and the return to you is better ad targeting. Facebook takes a lot of your data and knows a ton you.Here's an illustration of why the Facebook and Google data privacy issues are materially different for me. Without the return on data investment discussion we can go haywire on privacy. ![]() Simply put, the value in the data-service transaction needs to be considered. ![]()
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